Responsible Gaming at xbaij
xbaij is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. We believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming tools are here to help you stay in control.
xbaij provides a comprehensive set of free, easy-to-use tools designed to help you manage your gambling activity and maintain full control over your account at all times.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit limit on your xbaij account in Bangladeshi Taka (BDT). Once a limit is active, xbaij will automatically decline any deposit that would cause you to exceed the threshold you have chosen. Limit reductions take effect immediately; limit increases require a 7-day cooling-off period before coming into force.
Session Time Limits
Decide in advance how long each betting session should last — from 30 minutes to several hours. When your chosen session time is reached, xbaij will display a clear on-screen reminder and, if you choose, automatically log you out. Time limits help prevent extended unplanned gambling sessions, which are one of the key risk factors for problem gambling.
Cooling-Off Period
If you feel you need a short break from gambling, you can activate a cooling-off period of 24 hours, 72 hours, 7 days, or 30 days. During a cooling-off period, your account remains open and you can still view your history, but you cannot place bets, make deposits, or access casino games. The cooling-off period cannot be cancelled once activated.
Self-Exclusion
Self-exclusion is a longer-term measure for players who feel their gambling has become a problem. You can self-exclude your xbaij account for a minimum period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account is fully suspended — you cannot log in, deposit, bet, or claim bonuses. Self-exclusion requests are processed within one business day and cannot be reversed during the chosen exclusion period.
Loss Limits
In addition to deposit limits, xbaij allows you to set a maximum net loss threshold per day, week, or month. If your net losses reach the limit you have set, you will be automatically prevented from placing further bets until the limit period resets. This tool gives you a direct financial safety net that operates independently of your deposit activity.
Marketing Opt-Out
Players who prefer not to receive bonus offers, promotional emails, or SMS notifications from xbaij can opt out of all marketing communications instantly via their account settings. We recognise that promotional material can be a trigger for some players, and we fully respect your right to a quieter, distraction-free gaming environment at any time.
Activating responsible gaming tools on your xbaij account takes less than two minutes. Follow the steps below or contact our support team for guided assistance.
All tools are completely free. There is no cost to activate deposit limits, self-exclusion, session limits, or any other responsible gaming feature on xbaij. These tools exist solely for your benefit and your wellbeing.
Prefer to speak with someone? Contact the xbaij Responsible Gaming team directly at [email protected] with the subject line "Responsible Gaming Request". All requests are treated as high priority and actioned within one business day.
Log In to Your xbaij Account
Visit xbaij.io and log in using your registered email address and password. If you have two-factor authentication enabled, complete the SMS OTP verification step using your Bangladesh mobile number.
Navigate to Account Settings
Click on your profile icon in the top-right corner of the platform and select "Account Settings" from the dropdown menu. Then click on the "Responsible Gaming" tab in your settings panel.
Choose the Tool You Need
Select from deposit limits, session time limits, cooling-off period, loss limits, self-exclusion, or marketing opt-out. Each tool has a clear description and a simple configuration form.
Set Your Parameters and Confirm
Enter your preferred limit amount or duration, review the details, and confirm your selection. Protective measures (limit reductions, cooling-off, self-exclusion) take effect immediately upon confirmation.
Receive Confirmation
xbaij will send an email confirmation to your registered address confirming that your chosen tool has been activated. Keep this email for your records. If you do not receive a confirmation within 15 minutes, contact [email protected] immediately.
Problem gambling can affect anyone, regardless of age, background, or income level. Recognising the warning signs early is the most important step towards getting back in control. If any of the following signs apply to you or someone you know, please take action today.
You do not need to be in financial crisis to have a gambling problem. Emotional distress, preoccupation with gambling, and using gambling as an escape are all serious warning signs that warrant attention, even if your finances appear stable.
Chasing Losses: Placing additional bets to try to recover money lost in previous sessions, often with increasing bet sizes.
Gambling Beyond Your Means: Using money set aside for rent, food, bills, or family expenses (such as taka allocated for Eid or household needs) to fund gambling activity.
Inability to Stop: Finding it difficult or impossible to stop gambling once you have started, even when you intended to play for a limited time.
Hiding Gambling Activity: Concealing the amount of time or money spent gambling from family, friends, or colleagues in Dhaka, Chittagong, or elsewhere.
Using Gambling as an Escape: Turning to gambling to cope with stress, anxiety, loneliness, depression, or other emotional difficulties.
Neglecting Responsibilities: Gambling taking priority over work, family, religious obligations, or social commitments on a regular basis.
Answer the following questions honestly. If you find yourself answering "yes" to three or more of these questions, we strongly encourage you to activate xbaij's self-exclusion tool and consider seeking professional support.
Have you ever bet more than you could comfortably afford to lose in a single session?
Have you ever borrowed money or sold personal belongings to fund your gambling?
Have you felt restless, irritable, or anxious when trying to cut back on gambling?
Have you ever lied to family members or friends about how much time or money you spend gambling?
Do you find yourself thinking about gambling frequently throughout the day, even when doing other activities?
Have you ever gambled to try to win back money you previously lost?
Has your gambling ever caused problems in your relationship with family, friends, or at work?
Have you ever felt guilty or ashamed about your gambling behaviour after the session ended?
Have you ever tried to stop gambling completely but found yourself returning within a short period?
Do you feel that gambling has taken on a more important role in your daily life than you originally intended?
If you answered "yes" to three or more questions above, please contact the xbaij support team at [email protected] and request immediate self-exclusion. You can also activate self-exclusion directly from your account settings at any time.
Beyond providing individual tools, xbaij has made firm platform-wide commitments to responsible gaming that shape how we build, market, and operate the xbaij platform for every player in Bangladesh.
Strict Age Verification
Every new xbaij account undergoes mandatory age and identity verification. We do not permit account access until the 21+ requirement has been confirmed through our KYC process.
Behaviour Monitoring
xbaij's internal risk team monitors platform activity for patterns associated with problem gambling, such as rapid deposit escalation, extended session lengths, and aggressive chasing behaviour.
Responsible Marketing
xbaij does not direct promotional material at players who have opted out of marketing, are on a cooling-off period, or have previously self-excluded. Our marketing is never targeted at underage individuals.
Instant Self-Exclusion Enforcement
When a self-exclusion request is confirmed, the account is suspended within one business day. New registration attempts from known self-excluded players are blocked at the verification stage.
Staff Training
All xbaij customer support agents are trained to identify the signs of problem gambling and to respond to player concerns with empathy, confidentiality, and practical guidance on available tools.
No Pressure Culture
xbaij never pressures players to increase deposits, extend sessions, or ignore their own set limits. Our platform design actively reinforces responsible choices rather than undermining them.
Millions of people in Bangladesh and around the world enjoy sports betting and casino games as a harmless form of entertainment. The difference between healthy and harmful gambling comes down to mindset and boundaries. xbaij encourages all players to approach gambling with the following principles in mind.
Healthy gambling means treating every deposit as money spent on entertainment — like buying a ticket to watch the Bangladesh Tigers play in a BPL final. The potential to win is part of the excitement, but the outcome should never be relied upon to pay bills, support a family, or solve financial problems. When gambling stops being fun and starts feeling like an obligation or a solution, it is time to step back.
Set a clear budget before each session, stick to it regardless of results, and never gamble when you are under significant emotional stress — whether that is financial pressure ahead of Eid, relationship difficulties, or mental health challenges. Gambling on a calm, rational basis is the foundation of a sustainable and enjoyable betting experience. xbaij's tools exist to reinforce these boundaries, but ultimately the most important safeguard is your own informed decision-making.
Need Help? We Are Here for You.
If you are concerned about your own gambling behaviour, or you are worried about someone you care about, please reach out to the xbaij Responsible Gaming team right away. All enquiries are handled with complete confidentiality by trained support staff. There is no judgement — only practical help.
Include "Responsible Gaming Request" in your subject line. We respond within one business day, often sooner. You can also activate self-exclusion directly from your account settings at any time — no email required.
Play Smart. Play Safe. Play with xbaij.
Responsible gaming is at the heart of everything xbaij does. When you are ready to enjoy sports betting, live casino, or premium slots — do it on a platform that genuinely puts your wellbeing first. For players aged 21 and above only.